Baker Hughes & Sibintek
Background
Baker Hughes, a subsidiary of General Electric, integrates with the GE IoT platform. This platform empowers industrial operations with advanced analytics capabilities, optimizing workflows and enhancing overall performance management.
Role
Lead designer
Design System
Upon joining the company, I identified inconsistencies across the system's modules, where multiple front-end teams were using various components with overlapping functionalities. This lack of uniformity posed challenges, especially given our tight deadlines for designing and developing numerous scenarios. By implementing a robust Design System, we streamlined our prototyping process and ensured a consistent front-end experience across all modules, resulting in a 30% reduction in design time, a 25% increase in development efficiency.
Who are our main users?
Frontline Worker/Technician
Goals
- Quickly understand the anomaly.
- Analyze and resolve issues efficiently.
- Ensure actions are documented for compliance.
Frustrations
- Overloaded with irrelevant alerts.
- Lack of clear task prioritization.
- Insufficient tools for troubleshooting (e.g., missing logs, unclear graphs).
Behaviors
- Frequently checks the dashboard.
- Prefers clear instructions and actionable data.
- Often multitasks between resolving issues and performing routine checks.
Supervisor/Team Manager
Goals
- Monitor task completion rates and team workload.
- Ensure critical issues are prioritized and escalated.
- Optimize team performance with clear assignments.
Frustrations
- Inconsistent task updates from workers.
- Difficulty tracking resolution progress across multiple teams.
- Poor integration between systems (e.g., task manager and incident tracker).
Behaviors
- Reviews dashboards daily.
- Escalates unresolved or high-severity issues.
- Coordinates with upper management for systemic fixes.
Analytical Dashboards
Predix Analytical Dashboards are visual tools from GE Digital that help users analyze data to improve asset reliability and performance.
Operational Data Dashboard
Designed an interactive dashboard for Metrologists, providing a comprehensive view of location performance metrics, which resulted in a 30% increase in data accuracy, a 25% reduction in analysis time, and a 40% improvement in decision-making efficiency, thereby significantly enhancing operational performance.
Performance Analytics
Created a data visualization tool for metrologists to monitor and analyze measurement device performance, enabling proactive risk management, resulting in a 30% reduction in device downtime, a 25% improvement in maintenance scheduling efficiency, and a 20% increase in overall measurement accuracy, significantly enhancing operational reliability.
